Have a look at this interesting site about texting and messaging vocabulary. 

Then, click on the image and match the messages with their meanings.

Watch the videos and complete the message pads with the right information

Take a close look at these interesting  sites.

We have been practising telephone language in formal and informal situations and taking and leaving messages.
As you already know, there are expressions and vocabulary which are standard on the telphone and as you will be working as secretaries in a near furture it is important to use the phone effectively and be aware of good and bad telephone hehaviour.
Let´s watch the videos and talk about some DOs and DON'Ts over the phone!