Telephone Language

We have been practising telephone language in formal and informal situations and taking and leaving messages.
As you already know, there are expressions and vocabulary which are standard on the telphone and as you will be working as secretaries in a near furture it is important to use the phone effectively and be aware of good and bad telephone hehaviour.
Let´s watch the videos and talk about some DOs and DON'Ts over the phone!

By Noelia Moreno and Azahara Téllez

By Elena Camargo and Maribel García

By Maribel García

Thanks a lot indeed!

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